Privacy Policy

This Privacy Policy describes how Chamunda Creation collects, uses, stores, shares, and protects the personal information of users who visit or make purchases from our website. By accessing or using our website, you agree to the terms of this Privacy Policy.

1. Scope of This Policy

This Privacy Policy applies to all visitors, users, customers, and others who access our website, place orders, interact with our services, or communicate with us through any digital or offline channels.

2. Information We Collect

We may collect the following categories of information:

• Personal Identification Information: Name, email address, phone number
• Order & Transaction Data: Billing address, shipping address, order history
• Payment Information: Processed securely via third-party payment gateways (we do not store card details)
• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent, interaction data
• Communication Data: Emails, WhatsApp chats, customer support interactions

3. How We Collect Information

• When you place an order or fill out forms on our website
• When you subscribe to newsletters or promotional offers
• When you contact us via email, WhatsApp, or contact forms
• Automatically through cookies and analytics tools

4. Purpose of Data Collection

Your information is used strictly for legitimate business purposes, including:

• Order processing, fulfillment, and delivery
• Customer support and service communication
• Improving website performance and user experience
• Sending transactional messages and promotional offers (with consent)
• Fraud prevention and legal compliance

5. Cookies & Tracking Technologies

We use cookies and similar technologies to understand user behavior, improve website functionality, and personalize content. You may control or disable cookies via your browser settings; however, certain features may be limited.

6. Data Sharing & Disclosure

We do not sell or rent your personal information. Data may be shared only with:

• Payment gateway providers for secure transactions
• Logistics and delivery partners
• Technology service providers (hosting, analytics)
• Government or legal authorities if required by law

7. Data Security

Chamunda Creation uses industry-standard security measures including encryption, secure servers, and access controls to protect your data. Despite our efforts, no method of online transmission is completely secure.

8. Data Retention

Personal data is retained only for as long as necessary to fulfill business obligations, comply with legal requirements, or resolve disputes.

9. User Rights

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Withdraw consent for marketing communications

10. Children’s Privacy

Our website is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page and will take effect immediately.

13. Contact Information

For any questions, concerns, or requests related to this Privacy Policy, please contact Chamunda Creation through official communication channels.